Ensuring Alignment: How to Align Outsourced HR Services with Business Strategy

Outsourcing Human Resource Services has become a common practice for companies looking to streamline their operations and focus on their core business functions. By entrusting HR tasks to external service providers, companies can save time, reduce costs, and access specialized expertise. However, one of the biggest challenges in outsourcing HR services is ensuring that they align with the overall business strategy.

The Importance of Alignment

In today's fast-paced business environment, having a clear and well-defined strategy is crucial for success. A company's strategy outlines its goals, objectives, and the actions needed to achieve them.

It serves as a roadmap for decision-making and resource allocation. Therefore, it is essential that all aspects of the business, including HR services, are aligned with the overall strategy. When HR services are not aligned with the business strategy, it can lead to inefficiencies, conflicts, and missed opportunities. For example, if a company's strategy is to expand into new markets, but its HR services are focused on cost-cutting and downsizing, it can hinder the company's growth plans. On the other hand, if the HR services are aligned with the strategy, they can support and drive the company towards its goals.

Challenges in Aligning Outsourced HR Services

Outsourcing HR services can present unique challenges when it comes to alignment with the business strategy.

Unlike in-house HR teams, external service providers may not have a deep understanding of the company's culture, values, and goals. They may also have their own processes and systems that may not align with those of the company. Moreover, outsourcing HR services often involves working with multiple vendors for different functions such as recruitment, payroll, benefits administration, and training. Each vendor may have its own way of working, making it challenging to ensure consistency and alignment across all HR services.

Strategies for Ensuring Alignment

To overcome these challenges and ensure that outsourced HR services align with the overall business strategy, companies can adopt the following strategies:

1.Clearly Define the Business Strategy

The first step in aligning HR services with the business strategy is to have a clearly defined and communicated strategy. This includes outlining the company's vision, mission, values, and goals.

When the strategy is well-defined, it becomes easier to communicate it to external service providers and ensure that they understand and align their services accordingly.

2.Involve HR in Strategy Development

HR professionals play a crucial role in implementing the business strategy as they are responsible for managing the company's most valuable asset - its employees. Therefore, it is essential to involve HR in the strategy development process. This will give them a better understanding of the company's goals and enable them to align their services accordingly.

3.Choose the Right Service Providers

When outsourcing HR services, it is crucial to select service providers who have experience working with companies in a similar industry or with similar goals. They should also have a good understanding of the company's culture and values.

This will make it easier for them to align their services with the business strategy.

4.Establish Clear Expectations

It is essential to establish clear expectations with external service providers from the outset. This includes defining roles and responsibilities, service level agreements, and key performance indicators. When expectations are clearly defined, it becomes easier to monitor and measure the performance of HR services against the business strategy.

5.Regular Communication and Feedback

Communication is key to ensuring alignment between outsourced HR services and the business strategy. Companies should have regular check-ins with their service providers to discuss progress, address any issues, and provide feedback.

This will help to keep the service providers on track and make any necessary adjustments to ensure alignment.

6.Integrate HR Services with Business Processes

To ensure that HR services are aligned with the business strategy, they should be integrated with the company's overall business processes. This means that HR processes should support and complement other functions such as finance, operations, and marketing. For example, recruitment processes should be aligned with the company's growth plans, and performance management should support the achievement of business goals.

The Benefits of Alignment

When outsourced HR services are aligned with the overall business strategy, it can bring several benefits to the company:

1.Improved Efficiency

When HR services are aligned with the business strategy, it can lead to improved efficiency and productivity. This is because all processes and activities are focused on supporting the company's goals, rather than working in silos.

2.Cost Savings

Aligned HR services can also lead to cost savings for the company.

When processes are streamlined and integrated, it can reduce redundancies and eliminate unnecessary expenses.

3.Better Talent Management

Aligned HR services can help companies attract, retain, and develop top talent. When recruitment, performance management, and training processes are aligned with the business strategy, it can ensure that employees have the skills and capabilities needed to drive the company towards its goals.

4.Increased Agility

Aligned HR services can make a company more agile and responsive to changing market conditions. When HR processes are aligned with the business strategy, it becomes easier to adapt and make necessary changes to support the company's goals.


In today's competitive business landscape, it is crucial for companies to have a clear and well-defined strategy. This includes ensuring that all aspects of the business, including HR services, are aligned with the overall strategy.

By following the strategies outlined in this article, companies can ensure that their outsourced HR services support and drive their business towards success.